Shipping policy

Shipping too expensive? Message us on Facebook and we will look into your order's pricing.

If you can't find what you're looking for on this page, please contact sales@carbonetics.net for further information.

At present, we only ship within Australia, out of our warehouse in Wetherill Park, NSW. If you are a potential international customer, please email sales@carbonetics.net to explore international shipping arrangements.

Product Dispatch

All products are either in-stock, or made-to-order.

Should your product be in stock, you should expect your product to be dispatched post-order within 48 business hours.

If your product is made-to-order, you will receive an email to confirm that you wish to proceed with the order. Timeframe for product dispatch from the warehouse will vary depending on our production and shipment schedule, and can range between 4-6 weeks.

In this instance, we will keep you notified on your product's status and ensure that once received at the warehouse, it is promptly shipped to you.

Shipping & Delivery

Delivery times and dates provided by Carbonetics are estimates only and not a term of contract. Please ensure that you have checked the delivery specifics online or contacted us.

Customers located in regional areas may experience slight delays in receiving product due to difficulties in logistics.

Carbonetics is not liable for for any loss or damage in respect of any delay in delivery.