All orders placed with Carbonetics, agree and accept the Terms & Conditions stated below.
All orders placed with Carbonetics will require the buyer to tick the “ I agree with the terms and conditions” box before proceeding to checkout and thereby confirming understanding and acceptance of the Terms and Conditions stated below.
Terms and Conditions:
Warranty and Disclaimer
All products sold by Carbonetics may not be legal for street use. It is the buyer's responsibility to comply with their local, state and national authorities; in regards to the legality of their vehicle.
Carbonetics is not responsible for the installation and modification of the product or the vehicle. It is the buyer's responsibility and understanding to take best practices and engage with a professional installer to achieve best possible fitment and results. Carbonetics is not liable for any cost incurred during the preparation, installation and modifications process needed for any products, regardless of whether it is deemed a defective product. All defective products should be made aware to Carbonetics immediately and will be swapped out to an alternative non-defective product (customer accepts that there may be a waiting time involved if Carbonetics does not have this product in stock).
Carbonetics insists on professional installation for all products to guarantee a most optimal result. The customer understands that all products may require alterations in order for correct fitment such as Prepping, Trimming, Cutting, Sanding, Additions and any Fiberglass/Carbon Work that is needed as part of installation. Carbonetics does not guarantee OEM fitment for any parts supplied unless stated otherwise.
All fibreglass and portion carbon products will require some form of Prepping, Trimming, Cutting, Sanding, Additions and Painting work before installation on the car.
Please note: Every individual product and vehicles is different with many factors to take into consideration such as; age, condition, warping, previous accidents/repairs, structural deviations, environmental damage, pre-existing damage, rust etc.
Therefore, adjustments to Carbonetics products and your vehicle will have to be made to cater for this. Certain products will require painting in order to match the aesthetic of the buyer's vehicle (portion carbon, carbon or fibreglass). The products will not fit like an OEM factory supplied part as we supply aftermarket parts that are handmade.
As previously mentioned, all Carbonetics products need to be professionally installed by an Automotive Bodyshop to guarantee an optimal result.
As all items are handmade, no two items will be identical. There will be inevitable imperfections, blemishes and will not fit like an OEM part/or have OEM fitment. This is part of the hand-crafted process. Not fitting like OEM/ not having OEM fitment is NOT considered to be defective.
If there are any issues with any of Carbonetics products and you believe that it is not fit for use or may need an extensive amount of work may be needed to fit, Carbonetics should be notified immediately before any work on the product commences. Photographic and video evidence of potential defects must be documented and sent to Carbonetics for review and assessment.
Carbonetics should be notified immediately if during the installation process any serious product or fitment issues arise (drastic modification or time are needed to make the product fit).
Carbonetics will not consider a product defective after extensive work has begun on the product. Carbonetics will not consider any product defective unless verified by a qualified and accredited automotive Bodyshop/installer. Photographic and video evidence of potential defects must be documented and sent to Carbonetics for review and assessment prior to any return’s claims being approved or alternatives being sent out.
Carbonetics Prototypes or Beta Products
Carbonetics is consistently pushing the boundaries in the automotive world with new and exciting products. This evolution means creating new products on a regular basis. These include prototype, small batch and custom products.
Carbonetics expects that you keep in consistent contact with us directly throughout the entire process when trailing a new or prototype product. This includes product feedback, fitment, any issues and product notes as they arise. These products may have faults or issues as they are prototypes and should be brought to Carbonetics attention immediately, so that we can find a solution, help fix the product, create a new one or offer an alternative.
Click & Collect - Warehouse Order Pickup
Carbonetics offers a Click & Collect or in-house install option for orders. This means, that when a product is purchased (in stock, out-of-stock or made-to-order or) or option is only available to our NSW customers.
Product Dispatch & Shipping
In-stock items are dispatched from the Carbonetics warehouse within 5 business days of receiving payment, depending on availability and congestion. Based on your location in Australia, estimated shipping time can vary from 2-7 business days for metro areas, to up to or above 14 business days or longer for regional areas.
Carbonetics will always book the delivery of your order in a timely manner (within 5 business days after receiving payment). Please be advised Carbonetics has no control over any courier related issues which include and are not limited to any of the following areas:
- Delayed package pickup
- Processing delays
- Transit from product pickup to depot
- Depot delays
- Reduced workforce
- Covid-19 related delays
- Depot holding delays
- Depot to delivery location delays
- Condition of packaging on arrival
- All product damages accrued during transit
- International service delays
- International border delays or process delays
- Unforeseen circumstances
- Weather delays or natural disasters
Many factors are in play as this is a third-party issue and outside of Carbonetics control. Carbonetics will supply a tracking number for all orders to the customer so that they can track their product.
Please be advised once your order has left Carbonetics warehouse, Carbonetics has no jurisdiction/control over the service levels, delays, condition of product, damage or delivery times for any courier companies used for any of the factors mentioned above. Insurance can be purchased for any product for additional cost.
Products on the Carbonetics website are either:
- In Stock
If your item is out-of-stock or made-to-order, the following procedure will be followed:
- A customer is eligible for a full refund for a total of 5 business days immediately after finalising payment (including cash, online, ZipPay or Afterpay) Via written notification to email@example.com the exact Order # and the exact Item(s) in question. After 5 business days all the item(s) will automatically go into production.
- Once the item(s) is put into production, the ETA is up to:
- Small items such as : interior trims , boot spoilers , radiator panels <below 100cm in length will now be a 14-18 week wait. The 14-18 week period begins 5 business days after finalising the purchase. During the production period, any refund is liable to a 20% Cancellation Fee.
- Large items such as : Bodykits , Bonnets , Seats , Spoilers 150cm+ will be a 3-6 months wait. The 3-6 month period begins 5 business days after finalising the purchase. During the production period, any refund is liable to a 20% Cancellation Fee.
- Should the item not be at the warehouse or in transit to your address by the end of the specified dates stated above (based on your product size/type), you are eligible for a full refund of the item(s) in question after the time periods above have lapsed.
- Please note these times are ETA to worldwide factors such as Fire , Floods , Rain , Logistics delays, Covid, Political Issues etc. Please note this is outside of our control and we appreciate your understanding.
Should you need confirmation of availability prior to purchase, please contact us through Facebook, or email (firstname.lastname@example.org).
We deliver domestically using TNT, E-Go, DHL and Hunter Express and some specialised international couriers (for international only) through our agreed partnership rates. Should you believe that the cost of shipping is too high, please contact us prior to making a purchase so we are able to assist in exploring alternative options.
You may be contacted should the shipping rate change as courier rates are out of our control and always changing. Reasons for Carbonetics contacting you may be Courier/website API error (application programming interface), increase in shipping costs from date of order, additional costs from courier etc. This may be necessary in order for your shipment to be processed.
All orders are carefully packed and sealed to minimise the potential for damage. However, damage may occur despite our efforts, due to a list of factors out of Carbonetics' control.
It is the customer's responsibility to inspect the packaging and the product's condition upon receiving them.
Should there be damage to the product, all issues and imperfections must be noted down, in addition to the receipt, the Driver and all details pertaining to delivery.
All packaging materials must be retained, for inspection by appropriate authorities. A signed receipt without any notation or review indemnifies the carrier and Carbonetics from damage claims.
All damages must be notified to the carrier and Carbonetics within 24 hours of receipt. Should the procedures of notation and receipt be appropriately executed, the carrier will determine how to best proceed.
As we operate within an extremely specialised market we strongly recommend that you consider your purchase carefully, as a number of our items are custom made to order, shipped in to customer specification and may come with charges to return them.
If for whatever reason you do change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it is unopened and in its original packaging. This option is available for 14 days after delivery. 20% Restock/Cancellation fee applies plus the shipping fee of the product and the booking returned to us.
We will accept stocked items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days from the day of delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them.
We cannot refund/cancel your purchase if:
- You return your product without proof of purchase.
- The products have been sat in, used, any bolting points have been fixed to a surface or the products are damaged.
- The goods were a special order and/or made to your specification.
- The Products were not originally purchased from us.
- The Products was deemed defective without proof of professional installation
- A holding deposit was left for a specific product or order
Please note all our items are wrapped up in bubble wrap and shipped out with a hard reinforced cardboard box however sometimes freight damage does occur due to freight Companies. We will not be responsible for any freight damage that occurs during transportation we highly recommend the buyer purchases freight insurance. Please contact us if you wish to purchase freight insurance with your order.
As per the ACCC Refunds & Returns Policy
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase—e.g. your receipt.
Unforeseen Circumstances and Unique Situations
The aftermarket parts industry is unique due to the products on offer and their intended purpose. Products are often large, but light weight. Production requires precision and accuracy in order to replace and/or adhere to the original shape in an acceptable and high quality manner. With such a large catalog of products for all vehicle models and styles/types, there may be abnormalities in regards to scheduling for production completion.
Likewise, there will be situations where the nature of the product you have purchased will require specific instructions and equipment for shipping. This also includes circumstances that are out of our control, such as extreme weather, contractor logistical issues, industrial disputes or customs. At Carbonetics we operate using the most efficient method of delivery to and from our warehouse. Any delays or issues in this area will be communicated with you as necessary.
Carbonetics accepts payment in the following methods: